AI for Small Business: Desktop AI Agents – How to Delegate Real Work Safely

The latest evolution in AI is the desktop – tools that can work directly on your computer — opening files, moving between apps, and completing multi-step tasks much like a capable assistant. Tools like Claude Cowork can take on meaningful work from start to finish, which is exactly why this is the level where staying in the driver's seat matters most.

In this session, you’ll learn what desktop agents can realistically do today, where they still need a close eye, and the simple habits that let you delegate real work without handing over control. You'll leave with a clear understanding of how to put a desktop agent to work on tasks that matter — and how to supervise it so the results are accurate, reliable, and ready to use.