AI for Small Business: What AI Agents Do & When to Use Them

AI agents are one of the most talked about ideas in artificial intelligence—but also one of the most misunderstood. This session cuts through the confusion and explains what an AI agent is, how it compares to tools like ChatGPT or Claude, and how it fits into everyday business use.

Participants will learn:

-The difference between AI assistants, automation, and agents

-Where AI agents fit in the small business workflow

-Whether AI agents are relevant for your business right now