The First 24 Hours: How to Protect Your Business After a Cyber Incident

Most small business owners have a plan for hurricanes, slow seasons, and staffing gaps — but almost none have a plan for a data breach. This session walks you through the critical first 24 hours after a cybersecurity incident, from who to call first to what to say (and what not to say) to your customers. Using a realistic scenario, you will see exactly how a breach unfolds and practice the decision points that determine whether your business recovers quickly or struggles for months.

You will learn your legal notification obligations, how to work with your insurance provider, and how to communicate in a way that preserves customer trust. You’ll leave with a one-page breach response card you can post in your office.