The Secret Sauce for Small Businesses – Customer Service Excellence
Peter Drucker said it best: “The purpose of a business is to create and keep a customer.” As difficult as it is to secure customers, one would think every business – especially small businesses would go all out every day to lock up the loyalty of their customers. Unfortunately this is not the case. Even worse, neglected customers are lost opportunities for repeat sales and referrals. Small business owners and leaders have the responsibility to create raving fan customers of everyone who made the decision to purchase their products or services. This is aided by the meticulous execution of customer service…sincere, impactful customer service. What passes for customer service these days is unbelievable. Effective customer service is indeed the “secret sauce” for small business success. The consistent delivery of effective customer service distinguishes the leaders in the market and separates them from the crowd. Attendees will learn exactly how to do this and solidify their customer base, enabling them to achieve next level success. This webinar is for small business owners and leaders of new and existing firms desiring to leverage the power of effective customer service.
Speaker(s): Ron Markham, LSBDC Business Consultant
Co-Sponsor(s): Xavier University of Louisiana Entrepreneurial Institute
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Fee: No Cost