Customer Service 101
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The small business owner must create and execute a unique and excellent customer service program for prospective and existing customers. Customers are the foundation upon which your business is built. Serve them well, and a stable foundation for business growth is established. Happy, well cared for customers buy more from you and introduce prospective customers to your enterprise. These modern times present many challenges to serve and secure your customer base. First is the mind-boggling number of competitors in the marketplace. Your competitors would like nothing more than sweeping your customers away from you on the promise of serving them better than you have. Second, customers today are more knowledgeable, more selective in their choices, and very likely to publish damaging reviews when service disappointments occur. So what do you do? Again, you must create and execute a unique and excellent customer service program for prospective and existing customers. This webinar will guide you step by step how to do this.
Speaker(s): Ron Markham, LSBDC Small Business Consultant
Co-Sponsor(s): Xavier University of Louisiana Entrepreneurship Institute
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Fee: No Cost